WHAT IF I NEED TO CANCEL/ RESCHEDULE MY APPOINTMENT?
It’s easy! Log into your account (https://levelfloatspa.floathelm.com/me) and make any changes for your “Upcoming Appointments”.
You may also give us a call during our business hours (10am - 9pm, Mon-Sun) and talk to the receptionist. Leaving a voicemail, sending an email or text is not a confirmed cancellation until your message has been returned by our staff.
We require 12 hours notice before making any changes to your schedule. That means you can cancel or change your appointment up to 12 hours before the start time without a fee.
Unlimited Float members are charged $15 for a No Show. Late cancellations are charged $10. You must cancel 2 or more hours prior to your scheduled class time to qualify as a Late Cancel. Cancellations not made before the 2 hour window are considered a No Show.
Level 1 and Level 2 Float Club Members
Groupon customers will simply forfeit their floats and their voucher will be marked as “redeemed”.
In the event of defaulting with our 12 hour cancellation policy all clients authorize Level Float & Spa to charge their card on file for any no show and late cancellation fees.
There are no exceptions, please do not ask.
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