All memberships, purchased online or in-store, will incur a recurring charge every 30 days since the day of the sign-up until a submitted email request to

  • All membership can be paused/cancelled at any time, after 2 months, unless there was a promotional deal, then the rules of that deal apply.

  • To pause/cancel your current membership, please email your request 5 days before the next charge. Voicemails, text messages, or verbal remarks to staff members do not constitute a valid cancellation request. No charges that were made due to the failure to comply with this policy will be refunded.

All sales are final. No memberships fees will be refunded, unless made in error by Level. No exceptions.

If you cancel a special pricing membership, membership might not be available for re-subscribing.

All memberships are subject to change with a notice.


It’s easy! Log into your account ( and make any changes for your “Upcoming Appointments”.

You may also give us a call during our business hours (10am - 9pm, Mon-Sun) and talk to the receptionist. Leaving a voicemail, sending an email or text is not a confirmed cancellation until your message has been returned by our staff.

  • We require 12 hrs notice for Floats and 24 hrs notice for CryoSkin appointments to make any changes to your schedule without incurring a penalty fee.

  • When a short notice/ no notice is given, the account will be automatically charged $25 fee for Floats and $50 fee for CryoSkin appointments. No exceptions.

  • Unlimited Float members are charged $25 for a no-show or less than 12hrs notice.

  • Level 1 and Level 2 Float Club Members will forfeit their float session for the no-show/ late cancellation, or charged a $25 fee if there is no float credit available.

In the event of defaulting our cancellation policy all clients authorize Level Float & Spa to charge their card on file for any no show and late cancellation fees.

  • There are no exceptions, please do not ask.


All sales are final.

Service credits are non-refundable, non-exchangeable and non-transferable, unless outlined differently in the details of a specific promotion.

Level is not responsible for any bank overdraft fees.